You can download Communicating in Dental Practice, Stress-free Dentistry And Improved Patient Care Quintessentials of Dental Practice 30 Operative Dentistry 4 by Gerry Humphris and Ruth Freeman free in pdf format.
This book focuses on major communication challenges in clinical practice that is, communicating effectively with anxious, ‘difficult’ or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.
The book is easy to read and through the 9 chapters will cover basic and advanced communication skills with chapters on treating the dentally anxious and on preventing complaints, ending with a list of those things which stress us the most and ways of removing tensions within your working life. –The GDP, August 2008